Terms & Conditions

Terms & Conditions

Terms & Conditions of Service

may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you.

You can access the latest version of these Terms & Conditions at any given time on the Site.

You should regularly review the Terms & Conditions on the Site.

In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service.

However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Account and Registration Obligations

All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site.

By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration.

The customer can out either by unsubscribing in "My Account" or by contacting the customer service.

You Agree and Confirm

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred redelivery shall be claimed from you.

That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.

That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

contact us

phone no 7406343542

Email id support@shopu.in

Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement or refund is offered by the respective sellers to you.

All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy.

Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Category

All Electronics, Furniture and Large appliances

Lifestyle: Sport & Fitness Equipment,, Baby Care, Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear)

Home: Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies;

Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories

Returns Actions Possible and Conditions

07 days Refund, replacement or exchange

Part 3 - General Rules for a successful Return

A. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

B. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.

C. For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.

D. Once the product will return recived the Excutive, after the product reached by seller , the amount will be refound within 24 hours.

E. Once the product will return recived the Excutive, after the product reached by seller after 24 hour they will be dispacth the new product..

Part 2 - Returns Pick-Up and Processing

A.In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

B.The field executive will refuse to accept the return if any of the above conditions are not met.

C.For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

The field executive will refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 - General Rules for a successful Return

1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery

3. For products where installation is provided byshopus service partners, do not open the product packaging by yourself. Shopu.in authorised personnel shall help in unboxing and installation of the product.

4. For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.